TFM&A 2010

The CRM industry is ever changing and the TFM&A exhibition provides an opportunity to view the latest trends and developments.

The TFM&A Exhibition takes place on 23rd and 24th February 2010 and this year keynote sessions and seminars are available to those who attend highlighting key trends. This year Sage is occupying two slots in CRM Theatre, discussing Social CRM and CRM on the Move.

Mobile CRM is due to grow in popularity throughout 2010 as businesses look to improve workforce efficiancy. In line with this trend Sage are due to launch SalesLogix Mobile v5.6 on 15th February 2010.

For the latest version of SalesLogix Mobile, Sage recruited expertise from Blackberry to aid the design of the design and functionality. SalesLogix Mobile now delivers a full working version of SalesLogix onto any Blackberry or Windows Mobile device.

For more information about the TFM&A Exhibition.

Tools to enable the SME to cust costs

For the small business it is key to monitor operational costs in order to maintain healthy profits. The best way for the SME to do this is by investing in low cost, cutting edge technologies.

Throughout 2010 one key product to hit the market was ensuring a reduced operating cost was Software-as-a-Service.

ACT! SaaS is a product that offers the full functionality of ACT! by Sage CRM at a fraction of the costs:

- No intial outlay for licenses and hardware
- Low cost monthly fees enable efficient budgeting
- Technical support included in the cost

Find out more about ACT! SaaS.

Microsoft CRM- To host or not to host?

Software-as-a-Service was a key trend for 2009 which reflected the effects of the economic crisis. However, as the UK moves into recovery which is the better investment Microsoft CRM SaaS or On Premise Microsoft CRM?

Microsoft CRM SaaS Benefits:

• Quick and cheap to deploy
• Predictable cost structure
• Reduced costs for equipment and hardware

On Premise Microsoft CRM benefits:

• Total ownership of the Microsoft CRM Solution
• Increased development and customisation potential for specialist applications
• Seamless integration with Microsoft Server infrastructure

When choosing between Microsoft CRM SaaS and On Premise solutions the deciding factors will be within the aims, objectives and requirements for the CRM project or indeed the size and structure of an organisation.

For more information about Microsoft Dynamics CRM.

Sage ACT! 2010-Social Media

Sage ACT! 2010 was released last year incorporating new features such as E-marketing and social media that bought ACT! up to date.

The Sage ACT! 2010 social media feature means that a contacts social media activity stream is visible from ACT!. Sage ACT! 2010 users can view updates from Facebook, LinkedIn, Twitter and have the opportunity to subscribe to Blogs.

The social media data within Sage ACT! 2010 can complete the picture when dealing with clients and prospects and, when utilised effectively, may even work towards improving customer relationships.

Find out more about Sage ACT! 2010.

Trends for 2010

The economic crisis clearly affected buying behaviours in 2009. And, moving forward into 2010 many businesses are looking to get more for their money.

Many businesses are starting to look at integrating their Accounts and CRM solutions to gain greater efficiency, while others look at Business Intelligence products to provide them with additional foresight.

The Sage 200 Suite:

The Sage 200 Suite combines Sage 200 Accounts with Sage CRM and Business Intelligence to enable users to operate to maximum efficiency. By combining front and back office solutions businesses can save time and improve productivity across departments. Sage 200 Suite benefits include:

• Remove the need to re-key data
• Improve internal communications
• Enhance customer service
• Quicker response times to customer requests
• Increase efficiency

For more information about the Sage 200 Suite.

SalesLogix Mobile Launch Events

SalesLogix Mobile enables mobile workforces to utilise SalesLogix functionality while out on the road. SalesLogix Mobile offers many proven benefits, including:

- Enhanced efficiency
- Improved customer service
- Improved customer satisfaction

Sage are scheduled to relaunch SalesLogix Mobile in February 2010, however ahead of the official launch, DMC Software, award winning Sage Business Partner are hosting events offering delegates a sneak preview.

Find out more about SalesLogix Mobile Events.

SMS for SalesLogix

Text Message your customers via SalesLogix CRM.

A unique application has come onto the marketplace that enables SalesLogix users to send text messages via the SalesLogix application.

SMS for SalesLogix allows messages to be sent to individuals or groups in SalesLogix, and records the text within the Notes/History tab.

Exclusive features to SMS for SalesLogix:

· Unlimited number of characters within each message
· Quick and Easy to deploy
· SMS messages recorded within Notes/Histor tab

Find out more about SMS for SalesLogix.